Covid 19

COVID-19 and what we do about it

The Upside Down was born in a weird time! We have taken all measures to ensure you a safe visit. We follow the RIVM guidelines as set out here:  ‘Veilig Samen Uit’ .

–  We work with reservations: Only online reservations, NO ticketsales in the experience to make sure the number of visitors is controlled. Pick your timeslot with a maximum of a group of 4 people. Our floor angels make sure there won’t be congestion of the groups and everyone sticks to the safety protocols.
–  Mouthmasks: Mouthmasks are obliged for everyone working in the experience and for visitors.
–  Only take-away in the cafe: Unfortunately you can’t sit indoors. There is a temporary to-go card, additional routing via posts and signing and an extra exit at the cafe area.
–  Temperature checks & sanitizing: We ask our visitors to disinfect their hands when entering the experience and there are sanitizing stations throughout the whole experience. Your temperature will be checked before entering the museum with a contactless thermometer.
–  Fixed routing: in our experience we have a fixed routing and we only go one way.
–  Distance: We make sure there is at least 1,5 meter distance between groups.
–  Air purification. We have a state-of-the-art air purification system to ensure a safe visit.
–  Cleaning: we implemented additional hygiene measures and clean and disinfect the venue very regularly.
–  Desinfect: We ask our visitors to disinfect their hands.
–  Instruction: We take care of a clear visiting instruction, please read the signs and follow the instructions.
–  Staff: Our staff is fully trained and we will help our visitors with a safe visit.
–  Track visitors: we count the number of people in the venue and block the entry if the maximum is reached.
–  Contacless payments. We only have a contactless payment system in our venue.
 
What can you do yourself to have a safe visit?
–  Regularly wash your hands.
–  Keep 1,5 meter distance of others.
–  Follow staff instructions.
–  Stay at home when you feel a cold, pain in your throat, coughing, stuffiness and/or a body temperature increase (until 38°C).

Please bring your mouth mask! And don't worry, it may be taken off for a second for your perfect picture ;)
 
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